Common questions about shipping with us
Can’t find what you’re looking for? Reach out directly and an account manager will answer within one business day.
Fill out the quote request form on our Contact page with your cargo details, origin, destination, and timeline. An account manager will respond with an itemized quote within one business day.
Cargo type, approximate weight and volume, origin and destination, and your preferred timeline. The more detail you provide upfront, the more accurate your initial quote will be.
Yes. Your account manager will walk you through documentation requirements and the process step by step if this is your first shipment.
It depends on your timeline and budget. Ocean freight is most cost-effective for large, non-urgent volumes. Air freight suits time-critical or high-value cargo. Road freight typically handles cross-border and last-mile delivery. Your account manager can recommend the right mix.
Yes — many shipments use ocean freight for the main leg and road freight for last-mile delivery. We coordinate this under a single booking so you don’t manage multiple providers.
Yes. We offer short and long-term warehousing, coordinated by the same account manager handling your freight, so storage is part of one process rather than a separate arrangement.
Yes, customs clearance is included as part of our freight forwarding service on both origin and destination, where required.
Typically a commercial invoice and packing list. Depending on your cargo and trade lane, additional documentation may be required — your account manager will confirm exactly what’s needed before booking.
We prepare the bill of lading, customs paperwork, and related shipping documents, and share them with you as they’re generated rather than only at the end of the process.
Your dedicated account manager provides updates at key checkpoints and is reachable directly for questions at any point during transit.
If a delay occurs, your account manager will contact you proactively with the reason and an updated timeline, rather than leaving you to find out independently.
Yes. You’re assigned one account manager for the life of the shipment — you reach them directly rather than going through a general support queue.